Scenic European Routes

1. Introduction

Thank you for choosing Scenic European Routes for your travel planning needs. We are committed to providing high-quality information and services. This Refund Policy outlines our procedures regarding refunds for our digital products, premium content subscriptions, and any other services offered on our website.

Please read this policy carefully before making a purchase. By making a purchase on our website, you agree to be bound by this Refund Policy.

2. Digital Products and Downloads

Scenic European Routes offers various digital products, including but not limited to detailed route guides, ebooks, maps, and photography guides.

Refund Eligibility:

Due to the nature of digital products, all sales of downloadable digital content are final and non-refundable once the download has been initiated or access has been provided, except in the following circumstances:

• The digital product is found to be defective or corrupt and cannot be opened or accessed properly.
• The product delivered is substantially different from what was described at the time of purchase.
• You have been accidentally charged multiple times for the same product.

Refund Request Process:

If you believe you are eligible for a refund based on the criteria above, please contact us within 7 days of purchase with the following information:

• Your order number or purchase confirmation
• The name of the product purchased
• A detailed explanation of the issue experienced
• Any relevant screenshots or evidence of the problem

3. Premium Content Subscriptions

Scenic European Routes may offer premium content subscriptions that provide access to exclusive content, advanced route planning tools, or other subscription-based services.

Trial Periods:

If we offer a free trial period for any subscription service, no refund will be provided for the free trial period. You may cancel your subscription at any time during the free trial period without being charged.

Subscription Cancellation:

You may cancel your subscription at any time through your account settings or by contacting our customer service team. Upon cancellation:

• You will continue to have access to the subscription services until the end of your current billing period.
• No refunds will be provided for the current billing period.
• Your subscription will not automatically renew for the next billing period.

Refund Eligibility for Subscriptions:

Refunds for subscription services may be considered in the following circumstances:

• Technical issues prevented you from accessing the subscription services for a significant period, and we were unable to resolve these issues.
• The subscription service has been discontinued before the end of your paid subscription period (prorated refund may be offered).
• An unauthorized charge has occurred for a subscription renewal after you requested cancellation.

4. Custom Travel Itineraries and Consultations

For personalized services such as custom travel itineraries or one-on-one travel consultations, the following refund policies apply:

Before Work Has Begun:

If you cancel a custom itinerary or consultation service before we have begun work on your project:

• A full refund may be issued if cancellation occurs within 48 hours of purchase.
• A 75% refund may be issued if cancellation occurs more than 48 hours but less than 7 days after purchase.
• A 50% refund may be issued if cancellation occurs more than 7 days after purchase but before work has begun.

After Work Has Begun:

Once we have begun work on your custom itinerary or consultation:

• A partial refund may be considered based on the amount of work completed.
• No refund will be issued if the service has been completed and delivered according to the agreed specifications.

Satisfaction Guarantee:

If you are not satisfied with the completed custom service, please contact us within 7 days of delivery. We will work with you to address your concerns and may offer revisions to the delivered materials. Refunds for completed custom services are evaluated on a case-by-case basis.

5. Third-Party Bookings and Services

In some cases, Scenic European Routes may facilitate bookings with third-party service providers such as hotels, tour operators, or transportation services.

Refund Policy for Third-Party Services:

For any bookings made through our website for third-party services:

• The refund policy of the third-party service provider will apply.
• We will assist you in communicating with the third-party provider regarding refund requests, but we cannot guarantee refunds outside of the provider's established policies.
• Any service fees charged by Scenic European Routes for facilitating the booking may be non-refundable even if the underlying service is refunded by the provider.

We recommend reviewing the refund policies of any third-party service providers before completing your booking through our platform.

6. Payment Processing and Currency

All refunds will be processed using the same payment method used for the original purchase. Please note:

• Refunds typically appear in your account within 5-10 business days, depending on your payment provider.
• Refunds will be issued in the same currency as the original purchase.
• Any currency conversion fees or fluctuations between the time of purchase and refund are not compensated.
• Bank or credit card processing fees associated with the original purchase are typically non-refundable.

7. How to Request a Refund

To request a refund, please contact our customer service team:

• By email: [email protected]
• By phone: +447426721277
• Through our contact form on the website

Please include the following information in your refund request:

• Your full name and contact information
• Order number or transaction ID
• Date of purchase
• Product or service purchased
• Reason for requesting a refund
• Any relevant documentation or screenshots

We will review your request and respond within 5 business days. If your refund request is approved, we will process the refund promptly.

8. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of extreme hardship, technical failures on our part, or other exceptional situations, we may consider refund requests outside of our standard policy on a case-by-case basis.

Please note that providing false information in an attempt to obtain a refund is strictly prohibited and may result in the termination of your account and legal action.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be posted on this page with an updated "Last Updated" date. The Refund Policy in effect at the time of your purchase will apply to that transaction.

We encourage you to review this Refund Policy periodically for any changes.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: [email protected]
• By phone: +447426721277
• By mail: Flat 53 Lee Ferry Stevensmouth BH8 8BP, United Kingdom